Refund Policy

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If you are not entirely satisfied with your purchase, we're here to help. Because of the nature of our goods (perishable food items) our policy lasts 2 days from the day of delivery (including it). If 2 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.

Replacement: You will have to initiate a replacement within 24 hours from the date you received it.

 To be eligible for a replacement, you must share images of the product you have received. 

 Your item needs to have proof of purchase (order no or snapshot of the order from the website indicating the items and date of purchase). 

Once we have confirmed our purchase, we will begin the process of replacement for the item you are not satisfied with.  

Your replacement will reach you within 48 hours of the date of complain raised. 

Refunds: Refunds can be requested if: 

  1. Items are missing from your order 

  2. Quality is not as per your expectation

  3. Order or item from the order is not delivered 

If your complain falls within the above 3 listed causes, we will refund the order amount or the item amount depending on the complaint. 

Your order/item needs to have proof of purchase (order no or snapshot of the order from the website indicating the items and date of purchase). 

Your refund will be initiated immediately once we have confirmed the purchase and established the cause of refund.   

We will immediately initiate the refunds from our end once we have established proof of purchase but each bank has a different duration to credit the refund amount. We would request you to check with your bank in case of any delays. 


Late or missing refunds (if applicable) : If you haven’t received a refund yet, first check your bank account again. Then contact your credit/debit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]


Cancellation: Orders once placed cannot be cancelled yet there can be special circumstances under which cancellation becomes necessary. If this is the case, you can whatsapp or call us on 8328008993 to request for cancellation of your order. 

Shipping and Delivery charges: The delivery charges for orders below Rs 400 are Rs 50 per order & for above Rs 400 are absolutely FREE. 

*FRESHINTHEBOX reserves the right to reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. 


Contact Us: If you have any questions on how to get refunds or replacement, call or whatsapp us on 8328008993.

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